FCA & Consumer Credit Regime DWF help you navigate through the changes.

DWF

Treating Customers Fairly

TCF – Collections and Recoveries

This course explores what TCF means in the context of financial services. It covers what the FCA expects of businesses and their employees and the implications if businesses fail to operate in accordance with TCF principles.

Course details:

  • An overview of what TCF is and its application in the financial services industry.
  • The six TCF consumer outcomes.
  • The financial effects of non-compliance.
  • Linking TCF to complaints.
  • TCF tips.
  • How to apply TCF to a number of example scenarios aimed at a collections/recoveries environment.

The course concludes with an assessment of 10 random questions requiring a pass mark of 80% in order to successfully receive an accreditation from DWF.

TCF – Sales

This course closely examines the topic of TCF, specifically at the point of sale.

Course details:

  • Selling techniques.
  • The need to explain key features of a credit/hire agreement.
  • The need to assess a customer’s affordability and creditworthiness.
  • Considering the appropriateness/suitability of the product being recommended to a potential customer.

The course concludes with an assessment of 10 random questions requiring a pass mark of 80% in order to successfully receive an accreditation from DWF.

To discuss your specific requirements and the cost of providing you with a training solution based on this key area, please contact us »

View our full e-learning programme »

employment@dwf.co.uk

FCA & Consumer Credit Regime DWF help you navigate through the changes.