FCA & Consumer Credit Regime DWF help you navigate through the changes.

DWF

Vulnerable Customers

“Vulnerability” cannot be ignored. With the FCA stating that “most users of consumer credit may be regarded as “vulnerable” to some degree because of their financial circumstances”, this is an area firms must not get wrong.   Are you providing your vulnerable customers with adequate safeguards?  The FCA promises proactive supervision of firms in this area.

Staff should receive specific training in this area and firms must have proper documented processes and procedures to ensure compliance.

Download our “Top Tips for dealing with Vulnerable Customers, to help you understand what is required under the FCA requirements.

Read our blog posts on vulnerable customers

Online Courses

Find out more about our Vulnerable Customers and Mental Health e-learning modules, part of the DWF Conforma product »

Find out more

If you are interested in finding out more about dwf conforma, simply fill out the form below.








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FCA & Consumer Credit Regime DWF help you navigate through the changes.