Ensuring that your employees are up to date with the new Financial Conduct Authority (FCA) regulations and are providing a service which is compliant with the new requirements is of vital importance given the FCA‘s focus on Treating Customer’s Fairly.
The topics covered under our online training solution will satisfy FCA expectations that both your business and your staff have received adequate training from external specialists.
Our e-learning courses are relevant for FCA authorised businesses that have a requirement to demonstrate that they have trained their workforce, agents and introducers of business on the FCA’s key business principles covered by the courses. They will help to ensure that your staff, agents and any introducers of regulated business achieve a competent level of understanding in each of the following areas:
- Treating Customers Fairly (TCF) – Collections & Recoveries / Sales
- Vulnerable Customers and Mental Health
To discuss your specific requirements and the cost of providing you with a training solution based on these key areas, please contact us »