FCA & Consumer Credit Regime DWF help you navigate through the changes.

DWF

Complaints

Our Complaints e-learning course aims to equip a user with the tools to effectively and confidently handle complaints.

Course details:

  • Background information on the regulations.
  • An overview of the procedures applicable in the financial services sector for handling complaints.
  • How to recognise a complaint.
  • Top tips for handling complaints. Scenarios and example telephone calls to assist with understanding.

The course concludes with an assessment of 10 random questions requiring a pass mark of 80% in order to successfully receive an accreditation from DWF.

To discuss your specific requirements and the cost of providing you with a training solution based on this key area, please contact us »

 

View our full e-learning programme »

employment@dwf.co.uk

FCA & Consumer Credit Regime DWF help you navigate through the changes.