Our Complaints e-learning course aims to equip a user with the tools to effectively and confidently handle complaints.
- Background information on the regulations.
- An overview of the procedures applicable in the financial services sector for handling complaints.
- How to recognise a complaint.
- Top tips for handling complaints. Scenarios and example telephone calls to assist with understanding.
The course concludes with an assessment of 10 random questions requiring a pass mark of 80% in order to successfully receive an accreditation from DWF.
To discuss your specific requirements and the cost of providing you with a training solution based on this key area, please contact us »