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Direct Debit Indemnity Scheme to Change – For The Better

The scheme will bring about a change to the counterclaim and challenge procedures. For the first time, the challenge process gives the lender the opportunity to prevent the reclaim of funds in instances where the claim made was a fraud …

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Dealing with customers in early arrears

The Financial Conduct Authority’s recent Thematic Review considered how firms are treating customers who fall into arrears and has concluded that, whilst firms across the industry are making improvements into their arrears handling practices, approximately one third of firms are failing …

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Financial Ombudsman Service – Plans and Budget for 2017/18

The Financial Ombudsman Service (“FOS”) has published a consultation on its Plans and Budget for 2017/18. We look at some key areas of interest for regulated firms. Fees Firms should note that the FOS case fee will remain at £550.00. …

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FCA & Consumer Credit Regime DWF help you navigate through the changes.