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Are you treating your vulnerable customers like “family”?

Commenting in the latest issue of the Financial Ombudsman news, Martin Wheatley, Chief Executive of the FCA states that staff should treat customers “as they would like a member of their own family to be treated”.  Wheatley emphasises the importance …

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Social media and financial promotions – FG 15/4

Last week, the FCA published its Finalised Guidance on Social Media and Customer Communications, FG 15/4.  In the guidance, the FCA acknowledges how powerful social media is as a channel of communication for firms, and seeks to clarify some of …

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New Court Fees – How can you mitigate the costs and risks?

The Civil Proceedings and Family Proceedings Fees (Amendment) Order 2015 came into effect on Monday 9 March.  This will see a substantial increase in Court fees for issuing money claims. Where the claim is for any sum up to £10,000 …

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FCA & Consumer Credit Regime DWF help you navigate through the changes.