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FCA complaints handling – Are you compliant with the new rules?

From 30th June new rules were introduced for FCA authorised firms which: Increased from one to three business days the time period allowed for the summary resolution of complaints. Required firms to provide a Summary Resolution Communication (SRC) to customers …

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A review of secret commissions – Hurstanger revisited

The Court of Appeal held in the case of Hurstanger Limited –v- Wilson [2007] 1W.L.R.2351 that an undisclosed commission paid to a fiduciary agent of another party, is  considered akin to a “bribe” and may be recoverable against either the …

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FCA refuse authorisation to debt management company

The Financial Conduct Authority (FCA) have recently refused authorisation to debt management company PDHL, meaning that PDHL are no longer authorised to carry out regulated debt management activities. The FCA press release details how it had previously warned the debt …

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FCA & Consumer Credit Regime DWF help you navigate through the changes.