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Archives: August 2015

Update on PPI claims

On 2 August 2016, the FCA published a Feedback Statement on rules and guidance in relation to PPI and Plevin complaints.

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Changes under the Consumer Rights Act 2015

We would like to invite you to our Consumer Credit event which is taking place on Thursday, 24 September 2015.

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Blog

The importance of a vulnerable customer policy

In the latest edition of Ombudsman News the Financial Ombudsman Service (“FOS”) highlight that the “typical vulnerable person does not exist and that those who may be classed as vulnerable do not always see themselves that way”.

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Blog

Common sense prevails in case management

The case of Viridor Waste Management v Veolia Environmental Services Ltd (2015) clearly demonstrates that parties should work together in order to push proceedings along, without becoming too focused on technical arguments when common sense should prevail.

Blog

FCA Guidance Consultation on Social Media and Customer Communications

The FCA published a guidance consultation paper on 6 August 2014, in relation to their supervisory approach to financial promotions in social media and customer communications. The FCA consider that the financial promotion rules are media-neutral, so lenders and brokers …

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David Wood examines how firms not currently subject to the FCA's Senior Managers Regime will be transitioned into it... uk.dwf.law/Legal-Insights…

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FCA & Consumer Credit Regime DWF help you navigate through the changes.