FCA & Consumer Credit Regime DWF help you navigate through the changes.


It is now more than three years since the start of the new regulatory regime for the consumer credit industry and nearly all firms will have obtained their required permissions. However, this is an ever changing regulatory environment with a number of reviews and changes on the horizon so keeping up to date with these developments is essential.

The legal experts at DWF remain on hand to help you navigate all the relevant requirements and frequent changes.

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Treating Customers Fairly

Treating Customers Fairly (TCF) is a topic which is very high on the FCA’s agenda. Are your customers at the heart of your business?

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Vulnerable Customers

“Vulnerability” cannot be ignored and this is an area firms must not get wrong. Are you providing your customers with adequate safeguards?

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Handling Complaints

Complaints matter and how they are dealt with can say much about a firm’s culture. Are your policies and procedures up to date?

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Top Tips

DWF have produced a series of guides and checklists which will offer useful tips and guidance on some of the key areas of consideration under the FCA regime.

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FCA & Consumer Credit Regime DWF help you navigate through the changes.